In a previous blog post, we talked about the hidden costs of wireless and how the “up-front” concerns that most organizations discuss - such as airtime, plan pricing, email integration, carriers, devices, and apps - are just the tip of the iceberg.
When you picture your organization’s wireless spend, what do you see?
If your answer consists mainly of hardware, you may be surprised to learn that on average, 20% of overall wireless costs are attributed to the day-to-day management of wireless operations, including vendor communication, carrier interaction, and internal processes. Do you have a large wireless fleet? Your daily operational tasks will be more costly. And if your organization is considering switching carriers, or introducing an additional carrier -- you guessed it -- prepare for your costs to rise even higher.
Many companies blindly sign contracts with carriers, without having first understood the level of labour inherent in properly managing a wireless fleet. The largest factors left unconsidered? Process and change management. When an organization neglects to establish a wireless management strategy first, the costs of the wireless program skyrocket.
Let’s take a look at which process and change management tasks siphon away the most time and money in the absence of a wireless management system:
1) Mapping and Approving Processes and Systems to Departmental Hierarchies An efficient wireless operations management strategy begins with the establishment of processes mapped according to each department’s hierarchies. Large enterprises are more likely to have a variety of wireless needs, and therefore will require slightly different processes between departments. This balance of company-wide uniformity and departmental individuation requires strategic foresight to maximize efficiency.
2) Allocating Costs and Reporting How does your organization allocate wireless spend? And how are you tracking those expenses against inventory, purchases, and replacements? Without a line of sight on the successes and failures of a wireless program, or accurate data representing the current state of your spend, it’s nearly impossible to identify inefficiencies and forecast for the year ahead.
3) Training Who have you placed in charge of your day-to-day wireless operations management? If you’re like most companies, you may not have one, singular person managing wireless, but instead a handful of employees in other roles tasked with some wireless management on a part-time basis. A reactionary approach to the role of wireless administration means more hours spent training multiple individuals, who are less likely to invest in keeping costs low over the long-term.
4) Establishing and Enforcing Wireless Policy Guidelines What checkpoints does your organization have in place to ensure that the entire workforce is managing the mobile fleet in the same manner? While each department will have their unique needs, all employees should be aware of the policy guidelines and act accordingly.
5) Managing Procurement Procedures Is your organization aware of your current inventory? What about warranties, repairs, and maintenance? Having an understanding of the current status of all existing devices in your fleet enables an organization to recycle and mobilize without accruing new contracts when existing assets could have been more efficiently utilized.
6) Managing Subscription Changes The practice of “hedging” is common among carriers. This could mean that while only 50% of your workforce requires certain features on their plan (say, data, long distance, or unlimited text), those charges are instead automatically applied to all devices in your fleet- a costly and unnecessary expenditure. Further, Gartner has estimated that 20% of wireless invoices include errors in the favour of the carrier, making it essential to stay on top of monthly invoices to avoid erroneous costs.
Wireless Self-Service from Simplify Wireless Simplify Wireless is a one-stop management system for the wireless fleet that increases visibility on all facets of the wireless program, from purchasing to inventory, tracking, reporting, and invoicing. We provide a single platform that places all the data at your fingertips, seamlessly communicating with approvers, vendors, and carriers.
Learn more about the Simplify Wireless platform, or schedule a free, personal Enterprise Mobility 101 session directly with our experts.
 Avema, “A Holistic Approach to Managing Wireless Costs”, http://www.avema.com/whitepapers/holistic-approach-to-managing-wireless-costs.html
 Tangoe, “The Ultimate Guide to Telecom Expense Management”, https://www.tangoe.com/resource/ultimate-guide-to-tem/